Ticketing software is a powerful tool that allows organizations to manage and track customer inquiries and support requests.
It simplifies communication and automates the process of settling customer issues, making it an essential tool for any business that wants to provide top-notch customer service.
In this article, we will explore the various features and benefits of ticketing software, as well as how to choose the right one for your business.
What is a ticketing system?
To begin with, one of the primary benefits of ticketing software is that it provides a centralized platform for customer inquiries.
This means that all customer requests are stored in a single location, making it easier for customer support teams to manage and prioritize their workload.
Additionally, ticketing software offers various automation features, such as auto-assigning tickets to the appropriate team member or automatically sending follow-up emails to customers.
There is a variety of different ticketing software out there and here I have gathered the 10 best ticketing software for you to use in 2023.
1. Freshdesk
Freshdesk is a popular helpdesk software that provides a wide range of tools to help businesses manage and streamline their customer support operations.
It offers a range of features that enable businesses to manage customer inquiries, automate support workflows, and gain valuable insights into their support performance.
One of the primary benefits of Freshdesk is its ease of use and it was designed user friendly so users can easily navigate.
Here it provides a range of automation tools, such as auto-assigning tickets to the appropriate agent and sending follow-up emails to customers, that help streamline support workflows and save time.
Freshdesk Features:
- Wide range of tools for business
- Easy to use
- User friendly
- Great user interface
- Different automation tools
- Auto assigning tickets
- Follow-up emails to customers
Price: $15 user/month
2. Zendesk
As a customer support representative, I have had the opportunity to use several different helpdesk software platforms.
However, I found that Zendesk stands out for its user-friendly interface and robust feature set.
It has helped me and my team streamline our support operations and provide exceptional customer service.
The platform is intuitive and easy to navigate, making it simple for support agents to manage customer inquiries.
Zendesk Features:
- Popular tool
- Personally love it
- User friendly
- Robust features
- Streamline support
- Simple and easy to use
- Support agents
Price: $49 user/month
3. Zoho Desk
If you are a small business owner, then it is essential for building and maintaining a loyal customer base that’s why you need to prefer Zoho Desk the best ticketing software.
It has been a game-changer for many businesses, allowing businesses to manage customer inquiries efficiently and provide exceptional customer service.
One of the most significant benefits of Zoho Desk is its affordability which makes it super cool to use and any business can use it.
Despite its low cost, Zoho Desk doesn’t skimp on features, offering a comprehensive range of tools to help businesses manage customer inquiries, automate support workflows, and gain insights into support performance.
Zoho Desk Features:
- Ideal for small business
- Easy to use
- Game changer for so many businesses
- Low cost
- Compressive tools
- Customer Inquiries
- Automate support workflow
Price: $20 user/month
4. HappyFox
As a growing business, providing top-notch customer support is essential for retaining customers and driving growth.
So if your business is at that stage and you are looking for good customer support then, HappyFox is the best ticketing software for you.
With its scalability, automation capabilities, and customization options, HappyFox enables businesses to manage customer inquiries efficiently and provide a seamless customer experience.
By choosing HappyFox, growing businesses can enhance their reputation for quality support and drive long-term growth.
HappyFox Features:
- Smart automation
- Top-notch customer support
- Ideal for growth
- Automation capabilities
- Customization options
- Quality support
Price: $39 user/month
5. WordPress Advanced Ticket System
For small businesses, managing customer inquiries efficiently is crucial for maintaining customer satisfaction and building a loyal customer base.
That’s why many small business owners turn to WordPress Advanced Ticket System, a powerful helpdesk plugin that seamlessly integrates with their WordPress site.
Additionally, WordPress Advanced Ticket System provides a range of automation tools, such as ticket routing and canned responses, that help save time and improve efficiency.
By choosing this, small businesses can enhance their reputation for quality support and build lasting relationships with their customers.
WordPress Advanced Ticket System Features:
- Free to use
- Easy to use
- Comes as plugin
- Improve effiecikety
- Enhance quality support
- Build customer relationships
Price: Free
6. Help Scout
Help Scout is one of the popular ticketing software that works similarly to HappyFox and it also supports big teams with more than 500 users.
It offers a range of reporting capabilities, allowing businesses to gain insights into their support performance and identify areas for improvement.
It provides a range of integrations with other tools, such as Slack and Trello, allowing businesses to manage all their support channels from a single platform.
Here it also allows businesses to create a self-service portal for their customers, reducing the number of support inquiries and improving the customer experience.
Help Scout Features:
- Similar to HappyFox
- Self-service portal
- Easy to use
- Integrate with other tools
- Manage support channels
- Support large teams
- 500 users support
Price: $20 per user/month
7. LiveAgent
If you’re looking for a comprehensive helpdesk solution, LiveAgent is an excellent choice and you can use it for helpdesk solutions.
The platform allows businesses to manage customer inquiries across a range of channels, including email, chat, social media, and phone.
Additionally, LiveAgent provides a universal inbox feature, allowing businesses to manage all their support channels from a single platform.
It also integrates with other tools, such as Shopify and Salesforce, allowing businesses to manage everything on one platform.
LiveAgent Features:
- Easy to use
- You can easily manage customer inquiries
- Support channels
- Integrate with other software
- A free trial is available
- Ideal for small business
- You can manage everything on one single platform
Price: $15 agent/month
8. KB Support
KB Support comes is a WordPress plugin designed to help businesses streamline their support operations and provide exceptional customer support.
The plugin allows businesses to customize their support portal, including the look and feel, as well as the content displayed.
Furthermore, KB Support offers a range of reporting capabilities, allowing businesses to gain insights into their support performance and identify areas for improvement.
The best part about this plugin is that it is so lightweight that you can easily prefer it to your WordPress website.
KB Support Features:
- WordPress plugin
- Leight weight
- Support performance
- Reporting capabilities
- Tracking and measurement
- Ticket routing is also available
Price: $74 per year
9. Vision Helpdesk
If you’re looking for a versatile helpdesk solution, Vision Helpdesk is definitely worth considering.
Additionally, Vision Helpdesk provides a universal inbox feature, allowing businesses to manage all their support channels from a single platform.
If you’re looking for a versatile helpdesk solution that provides multi-channel support, automation tools, and customization options, Vision Helpdesk is an excellent choice.
This one comes on cloud-based and the best thing is that it was designed for all different kinds of business out there.
Vision Helpdesk Features:
- Versatile software
- Easy to use
- Inbox feature
- Ideal for businesses
- Support channels
- Customization options
- Cloud-based
Price: $12 per user/month
10. HubSpot Service Hub
Customer service is an essential part of any business, but managing customer inquiries and support operations can be challenging that’s where HubSpot Service Hub comes in.
Additionally, HubSpot Service Hub integrates seamlessly with other HubSpot products, including CRM and marketing automation.
This means that businesses can manage all aspects of their customer journey from a single platform, providing a seamless and consistent experience for their customers.
And it also comes with API features so you can also purchase its API and use it in your software for better results.
HubSpot Service Hub Features:
- Manage customer inquiries
- Support operations
- Integrates with other CRM tools
- Popular marketing software
- Offers API
- Manage everything on one platform
Price: $45/month for 2 users
